Frequently Asked Questions
Where is the venue located?
Hangar 1819 is located on Spring Garden Street just around the corner from UNC-G campus and the Greensboro Coliseum. The address is 1819 Spring Garden Street, Greensboro, NC 27403.
What are the ages allowed?
Our events are ALL ages unless otherwise noted in the event description. We ask that anyone under the age of 16, be accompanied by an adult. Due to capacity restrictions, everyone must have a ticket and that includes children.
Can I buy tickets at the door?
All tickets can be purchased online. All tickets sold at the door is sold through online through our box office website. We do not accept cash for tickets. To save time, purchase tickets in advance!
Do you accept cash at the venue?
Hangar 1819 is a 100% cashless venue. You may use debit or credit for all transactions inside the business. However, bartenders can be tipped in cash.
Can you leave and come back during a show?
There is a no re-entry policy at Hangar 1819. No exceptions.
What is your refund policy?
All tickets sales are final. Refunds will only be given if a headliner cancels.
A show was canceled, will I receive a refund?
In the event of a full cancellation, any tickets bought through our venue directly will automatically be refunded. Information and instructions will be sent to you via email. As always, please allow up to 7-10 business days for any refunds transactions to be completed.
Do you provide seats for those in need?
Our building is ADA compliant. There are a limited number of seats that can be provided to help assist you. If you are in a wheelchair, please feel free to ask any of our staff for assistance with where to safely hang out during an event.
Do you serve food?
Hangar 1819 does not have a kitchen. We occasionally serve food from local restaurants such as Slices by Tony. Interested in working with us? Get in touch.
Can I start a bar tab?
Yes! We are now partnered with www.rooam.co and tabs can be started at door time. You will be notified 45 seconds after your ticket is scanned. You will be able to order what you want and present the number to the bartender. You can also scan the QR code at the venue to open your tab.
Do you have a smoking section?
Smoking is located outside in the fenced area. There is no smoking inside the building.
What is your bag policy?
Bags will be searched by security upon entry to the venue. We suggest using small / clear purses or bags.
Can I wear a chain or a costume mask?
We do not allow chains and costume masks are acceptable as long as it does not hinder anyone else’s experience. (aka, nothing overboard or super large)
Someone is making me feel uncomfortable during a show, what do I do?
Please approach any staff member and let them know what is going on. We want everyone to feel safe at Hangar 1819 and is a top priority.
Where do we park?
We now offering pre-paid parking at all events in our upper parking lot. Shows will either have a “Parking” tab next to “Buy Tickets” or it will be featured as an add on when purchasing show tickets. There will be attendants monitoring the parking lot throughout all events. For anyone who wishes to not pre-purchase a parking pass, you may find parking on the streets nearby. We also suggest using ride share such as Lyft or Uber when convenient!
For more parking info and our parking map, view our Parking page.
I bought tickets from someone online. Are they valid?
We can’t stress this enough, but please always buy your tickets from our website directly. If you have a question about tickets, please contact us and tell us who you purchased from, any order ID information and we will let you know if it is valid. If you aren’t able, due to a show selling out, please buy with caution! There are tons of scalpers online that prey on someone looking for tickets through websites like Facebook, Instagram and Twitter. Unfortunately, we will not honor any tickets that are not valid in our system. Buy at your own risk!
Can we bring our own seats?
All shows are standing room only unless otherwise noted. Due to fire code restrictions and capacity, chairs / seats will not be allowed. We have some that we can provide only to those who have special needs. Please let our staff know upon entering the venue.
How can my band perform at Hangar 1819?
Get in touch with us and let us know about your band, where you are from and any links to check it out!
I want to hold a private event, how do I book it?
Get in touch with us. We will need to know all details about your event. This is open to corporate parties, holiday parties, wedding receptions, ceremonies, graduations, awards banquets and more. We are able to help design the room to fit your needs.
Other rules worth noting:
- No weapons of any kind. This includes knives, mace on key chains or any other item that is deemed a weapon. All patrons will be searched before entering the venue.
- No fighting, arguing or hassling will be tolerated. You will be asked to leave.
- Do not share your ticket information with anyone. Once a ticket is scanned and redeemed at the door, it will no longer be valid. Sharing this info with someone you can’t trust could potentially hurt your chances of getting in.
- Graffiti, sharpies and other forms of damages to the venue will not be tolerated. Monetary compensations & legal actions will be taken for anyone who does not abide by this rule.
- There is a no loitering policy in the parking lot.
All shows are standing room only unless otherwise noted. Due to fire code restrictions and capacity, chairs / seats will not be allowed. We have some that we can provide only to those who have special needs. Please let our staff know upon entering the venue.